Sales, Marketing, Service

What we do

A powerful sales department delights customers with positive individualized experiences. Its backbone consists of intelligent and synchronized sales channels, a clearly positioned brand, and expertly connected product and service portfolios. Porsche Consulting works with your company to create the strategic conditions for orienting every sales, marketing, and service activity precisely to the individual wishes of your customers. The Porsche consultants also guide implementation. Together with you they achieve measurable results—not only in customer satisfaction but also in terms of quality, employer appeal, turnover, sales, and profit.

What we bring

  • Approach: Strategic vision, smart implementation—that is Porsche Consulting.
  • Experience: Experts in efficiency—whether for medium-sized companies or multi-brand corporations.
  • Creativity: We question conventions. That inspires. And challenges.

Brand and Sales Strategy

Total focus on profitable growth.

Strategy assumes knowledge—about customers, customer demands, and competitors. Together with you we develop your new strategy: how will you approach the market? The aim is for every customer to appreciate the unique identity of your company. They should know what you promise, and experience it at every point of contact. Special rules apply for companies with many sales channels and multiple brands. They have to address individual target groups with particular care. Expertise and communication are what convince customers, foster their commitment to your brand, and heighten their readiness to buy. That leads to sustainable increases in sales and results.

Sales and Service Performance

Concentrated power for peak performance.

Sales models of the future will be fueled by joint projects as well as new channels, formats, and technologies. Sales and service will become more closely connected. Both physically and digitally. When these two areas work successfully hand in hand, sales potential will develop fully at all points of contact. Porsche Consulting supports you in building a powerful sales and service organization. That includes a focus on profitable sales channels and customer segments, but also on efficient control of all sales and service activities.

Customer Centricity

Always at the center: the customer.

Opening hours and contact times? That’s history. Customers expect service 24/7. Digitalization has increased customer demands. Availability is an even more important competitive factor. Companies should be examining the following: does every department and every employee have the customer in view? Possibilities and opportunities lie unused or overlooked on many customer journeys. They have the potential to expand core portfolios, supplement existing business models, and establish new ecosystems. We concentrate on your customers. Our consultants install measurement and control mechanisms—as the prerequisite for high customer satisfaction at every point of contact.



Contact

Henrik Heinz

Senior Partner
Sales, Marketing and Service

Phone: +49–(0)711–911–12116
E-mail: Henrik.Heinz@porsche.de
SkyPort Building
Flughafenstr. 32
70629 Stuttgart
Germany