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 The evening rush
Very little space, even less time: everyone who works in a galley knows exactly what they have to do. Forty-two chefs from all over the world work together in close prox- imity. Communication is crucial (bottom).
Royal Caribbean Cruises expects digital technolo- gy and artificial intelligence to further enhance its customer service. This starts even before passen- gers board their ships. To speed up ID and security checks, computers compare the facial recognition data from cameras with the documents submitted beforehand.
Once out at sea, real-time measurements deter- mine whether especially large numbers of passen- gers have gathered at particular locations. Service staff can then be sent automatically and directly to the places they are needed.
Porsche Consulting The Magazine 93

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