White Paper: Service Design

June 2020 | Digitization and Innovation

In a context with fast-changing customer and employee requirements, new adaptation strategies are necessary for developing effective business models. Service Design is a strategy that places people in the middle and enables a shift from a focus on products to a service-oriented mindset. In the white paper "Shifting Perspectives", Porsche Consulting shows the value of service design in a wide transformation context and gives managers the navigation tools they need for operationalization.