White Paper: Airport Attractiveness
Competition among global hub airports is undergoing radical change. Today’s passengers are focusing increasingly on differentiating factors like travel experience and personalized services offerings. The role of the airport is thereby evolving from that of an infrastructure manager to a provider of mobility services and the designer of airport cities. The result: higher requirements on the collaboration of the various stakeholders at the airport. This white paper describes five levers for successful collaboration to increase the attractiveness of the airport ecosystem.