Winning Customers with Simplicity

How financial service providers are reducing product-driven complexity
Carsten Striebich | Dr. Henning Dröge | Dr. Stephen Hellhammer
Jan 2020 | White Paper | Inglês

Winning Customers with Simplicity

How financial service providers are reducing product-driven complexity

Most financial services companies have continuously expanded their range of products and services over the past ten years. These adaptations to general market developments have led to an increase in the complexity of financial products and processes, the mastery and controllability of which is associated with increasing effort. This white paper shows ten approaches how financial services companies can successfully reduce complexity in their products, processes and organization and avoid it in the future.

For 10 years

most financial service companies have been continuously expanding their range of products and services.

10 measures

help financial services organizations to overcome product driven complexity.

In the 1990s

the automotive industry went through a similar development.

Management Summary
  • The measures described in this white paper can help financial service companies reduce complexity in their products, processes, and organization, thereby becoming simpler and more streamlined
  • However, the levers presented here should not all be applied at once but rather at a speed that makes sense for the individual company
  • The suitable pace can be quickly determined in a preliminary analysis of the organization’s degree of complexity

Read the whole white paper now

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