The Quality Organization of the Future

Impulses for a Sustainable Design of Quality Management
Oliver Stahl | Dr.-Ing. Colin Raßfeld | Dr.-Ing. Falk Behmer
Dec 2019 | Study | Anglais

The Quality Organization of the Future

Impulses for a Sustainable Design of Quality Management

The opportunities digitalization offers are insufficiently exploited in quality management. This is a central finding in a recent sur­vey by Porsche Consulting among managers responsible for quality management (QM) in large German companies. The study determines the current status of quality organizations on their way to “Quality Management 4.0” and identifies areas for action. It also considers different organizational design levels and pinpoints suitable approaches for their development. 

The results reveal the five core elements of a sustainable quality organization and the prerequisites for putting them into practice. These include the further development of QM instruments with regard to prevention and prediction, the use of flexible and agile working methods, the central anchoring of quality in the company’s overall strategy, and a reorganization of QM tasks.


of participants think new QM methods are necessary.


find there is lack of capacity in the quality organisation.


say quality organisation is not networked with other areas.

Management Summary
  • Times of change call for a holistic approach that will successfully develop a quality organization. This approach ideally addresses all areas for action presented in this paper
  • With regard to limited resources, however, organizations must decide for themselves which areas must be developed to achieve their strategic goals
  • There is a wide range of applications available for digital innovations in quality management: big data, cloud computing, mobile smart devices, the Internet of Things, and virtual reality are a few that offer immense potential for quality improvement in all kinds of organizations
  • Despite the drive to effect rapid change, decision-makers should proceed according to plan and collaborate with their employees on determining the ideal development path

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