Winning Customers with Simplicity

How financial service providers are reducing product-driven complexity
Most financial services companies have continuously expanded their range of products and services over the past ten years. These adaptations to general market developments have led to an increase in the complexity of financial products and processes, the mastery and controllability of which is associated with increasing effort. This white paper shows ten approaches how financial services companies can successfully reduce complexity in their products, processes and organization and avoid it in the future.
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