Study: The Quality Organization of the Future
The opportunities digitalization offers are insufficiently exploited in quality management. This is a central finding in a recent survey by Porsche Consulting among managers responsible for quality management (QM) in large German companies. The study determines the current status of quality organizations on their way to “Quality Management 4.0” and identifies areas for action. It also considers different organizational design levels and pinpoints suitable approaches for their development. The results reveal the five core elements of a sustainable quality organization and the prerequisites for putting them into practice. These include the further development of QM instruments with regard to prevention and prediction, the use of flexible and agile working methods, the central anchoring of quality in the company’s overall strategy, and a reorganization of QM tasks.