Speed for the Energy Transition

INNIO is shifting from being a manufacturer of gas engines and combined heat and power plants to a solution provider for clean energy. Through modern technology, digitalization and green fuels.


The project at a glance


INNIO is laying the groundwork for the future in every area of its business. Quality, delivery reliability and excellent service are key prerequisites for the transition.


A holistic process from receipt of the order to billing accelerates processes in development, production, and administration. New digital tools are transforming the service.


High speed in spite of unique orders. And in service, the motto is up with customer satisfaction, down with costs – to boost the company’s value.


Boosting the company’s value

Transformation has been a constant in the history of the Austro-American company. The company’s origins stretch back to the 15th century. Today, INNIO is using green fuels and digital solutions for efficient, decentralized energy extraction. To ensure the success of its new positioning, INNIO worked with Porsche Consulting to lay the groundwork for im-portant factors such as fast delivery and a digitalized service apparatus. Yet the jobs themselves are as unique as INNIO’s customers.


faster handling of jobs from the customer order to payment.


Individual and yet standardized

The products from INNIO promise maximum efficiency in energy extraction. To make that a reality, they are custom-manufactured according to customer requirements – a challenge for order processing. The experts at INNIO joined with Porsche Consulting to revamp this process starting with the customer. This end-to-end mindset ensures efficient collabora-tion across all units of the company. The core of the new order process: depending on the individual characteristics of a job, different standardized procedures are applied. And clear governance regulates responsibilities and resources.

"I have been a part of several consulting projects in the past. The cooperation with Porsche Consulting was the best one I’ve seen."
Dr. Dennis Schulze
Chief Financial Officer
INNIO Jenbacher GmbH & Co OG
Dennis Schulze Innio


Faster, better, more satisfied

Jobs are carried out up to 60 percent faster. Success is guaranteed not only by the timely delivery of a new or repaired plant, but also the right quality. And all without the need for more specialists. Instead, existing staff notably increased the efficiency of their work. And customers have noticed the improvement. “With Porsche Consulting, we’ve achieved the biggest and most successful service transformation of all times,” says Martin Wendel, Vice President Global Service. With the aid of artificial intelligence, digital tools and efficient processes, customer satisfaction is on the rise. And revenue from service along with it.


Consulting that works

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