Mastering global airport competition
Increasing airport attractiveness through successful collaboration
Joachim Kirsch | Claus Lintz | Matthias Foitzik | Johannes Delion | Franz Clemens Augustin
Febr. 2020
| White Paper
| Englisch
Mastering global airport competition
Increasing airport attractiveness through successful collaboration
Competition among global hub airports is undergoing radical change. Today’s passengers are focusing increasingly on differentiating factors like travel experience and personalized services offerings. The role of the airport is thereby evolving from that of an infrastructure manager to a provider of mobility services and the designer of airport cities. The result: higher requirements on the collaboration of the various stakeholders at the airport. This white paper describes five levers for successful collaboration to increase the attractiveness of the airport ecosystem.
Management Summary
- Airports must develop customer-centric business models that offer personalized solutions for passengers
- Structural changes in the mobility landscape have significant effects on all players in the travel segment
- The attractiveness of an airport is largely determined by the collaboration between the various stakeholders
- The players in the airport ecosystem must base their cooperation on shared principles, so that the customer is always the focus
- A seamless passenger journey can only be created by healthy stakeholder interaction
- The passengers of the future will choose the form of mobility that best meets their multifaceted needs
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