Winning Customers with Simplicity
How financial service providers are reducing product-driven complexity
Carsten Striebich | Dr. Henning Dröge | Dr. Stephen Hellhammer
Jan. 2020
| White Paper
| Englisch
Winning Customers with Simplicity
How financial service providers are reducing product-driven complexity
Most financial services companies have continuously expanded their range of products and services over the past ten years. These adaptations to general market developments have led to an increase in the complexity of financial products and processes, the mastery and controllability of which is associated with increasing effort. This white paper shows ten approaches how financial services companies can successfully reduce complexity in their products, processes and organization and avoid it in the future.
Management Summary
- The measures described in this white paper can help financial service companies reduce complexity in their products, processes, and organization, thereby becoming simpler and more streamlined
- However, the levers presented here should not all be applied at once but rather at a speed that makes sense for the individual company
- The suitable pace can be quickly determined in a preliminary analysis of the organization’s degree of complexity
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